NorthWest Network Services partners with several brands to give you the best possible solution to meet your company's needs.

Ubiquiti Networks Networx Products Navepoint Yealink Sangoma PBXact Linode Vultr

Features included in all PBXact UC systems

Business Features

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)

Calling Features

  • Zulu UC Desktop Application and Softphone Integration
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening

Telephony Support

  • Open Standards Support for Multiple Protocols
  • SIP, IAX2
  • PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM (Excludes PBXact UC 10)
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop/Mobile Phone Support

Administration

  • Upgrade System with Granular Control
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!

User Control Panel

  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail – Playback and Management
    • Notification Options
    • Greetings Management

Add-ons

These features are NOT included with a base PBXact UC system

  • High Availability (License Required per PBX Node, Excludes PBXact UC 40 & 60)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Operator Panel / Wall Boards
  • Third Party Phone Support (for Non-Sangoma IP Phones)

NorthWest Network Services provices network and phone equipment including the following

Unifi

  • Routers
  • Switches
  • WiFi Access Points

Sangoma

  • PBXact UC systems

Yealink

  • SIP series desk phones
  • SIP series cordless phones
  • Headsets for SIP series phones

Fanvil

  • Radio Over IP Gateway (RoIP)
  • V series SIP phones

Navepoint

  • Open frame swing racks
  • Enclosed swing racks
  • 2 post racks
  • 4 post racks

Networx

  • 6in patch cables
  • 1ft patch cables
  • 1.5ft patch cables

Two-Way Radios

  • Commercial radios
    • Handheld/Portable Radios
    • Mobile Radios
    • Base Station Radios
  • Commercial repeaters
    • Fixed Location Repeaters
    • Portable Repeaters
  • Radio Over IP Gateways

Cellular Devices

  • Cellular Signal Booster
    • Verizon
    • T-Mobile
    • AT&T
  • Cellular Backup Internet
    • LTE
    • 4G
    • 5G